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  • PROUDLY SOUTH AFRICAN

Terms & Conditions

Last Updated: 19 October 2026

These terms apply when you use www.detailvault.co.za or buy from Detail Vault. Please read them before placing an order. You can save or print this page for your records.

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other law that cannot be limited or excluded.

1. About Detail Vault (ECTA section 43 information)

  • Trading name: Detail Vault. Detail Vault is a trading name. It is not a registered company and is not registered for VAT.
  • Address for legal notices and returns: 6 Plover Street, Lenasia South, 1829, South Africa.
  • Email: info@detailvault.co.za
  • Website: www.detailvault.co.za
  • What we sell: car detailing and car care products. We are currently launching with the Gloss IQ brand. We resell other brands’ products with the brand owner’s permission. The main features of each product are described on its product page.
  • Price: prices are in South African Rand (ZAR) and are the full price payable for the product. Delivery is a flat rate of R170.00 per order, shown separately at checkout. The total price, including delivery, is shown at checkout before you pay.
  • Payment: online through Payfast, a third-party payment gateway. EFT may be used if it is offered at checkout. See section 8 for how payments are kept secure.
  • Delivery: South Africa only, by courier. See section 9 and our Shipping & Returns page.
  • Cancellations, returns and refunds: see section 10 and our Shipping & Returns page, including your 7-day cooling-off right.
  • Privacy: see our Privacy Policy for how we handle your personal information.
  • Your record of the transaction: we email you an order confirmation. If you created an account, you can also view your orders there.
  • Complaints: please contact us first at info@detailvault.co.za so we can try to resolve the problem. If you are not satisfied, you may escalate your complaint to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (www.thencc.org.za).

2. General Information

By placing an order, you agree to these terms. If you do not agree, please do not place an order.

3. Product Information

We try to make sure product descriptions, images and instructions on the website are accurate. Colours, packaging and labels may differ slightly from the images, for example when a manufacturer updates its packaging.

If a product you receive does not match its description, you may return it as set out in section 10 and on our Shipping & Returns page.

4. Product Use and Manufacturer Warranties

Always read and follow the manufacturer’s instructions and safety information before using a product. Test products on a small, hidden area first where the instructions recommend it. Keep products out of reach of children.

Some products carry a manufacturer’s warranty. Any manufacturer’s warranty is in addition to your rights under the CPA, including the 6-month implied warranty of quality. It does not replace or reduce them.

5. Website Links

Our website may link to other websites, such as a brand’s own website. We do not control those websites and are not responsible for their content or privacy practices.

6. Intellectual Property

The content on this website, including text, layout and images we created, belongs to Detail Vault or is used with permission. Please do not copy it for commercial use without our written permission.

Gloss IQ and other brand names, logos and trademarks belong to their respective owners. We use them only to identify the products we sell.

7. Product Availability and Orders

  • Placing an order is an offer to buy the products in your cart.
  • Before you place your order, the checkout lets you review your order, correct any mistakes and cancel if you change your mind.
  • Our automatic order acknowledgement email confirms that we received your order. It does not mean we have accepted it. We accept your order when we dispatch the products.
  • We may decline or cancel an order before acceptance if:
  • the product is unavailable;
  • payment is not received or cannot be verified;
  • we reasonably suspect fraud;
  • we cannot deliver to the address given; or
  • the product was listed at an obviously wrong price (see section 8).
  • If we cancel an order after you have paid, we will tell you and refund the full amount you paid, including delivery, as soon as possible and in any event within 30 days.

If a product is out of stock after you order, we will contact you so you can choose to wait for it, accept a backorder, or cancel for a full refund. See our Shipping & Returns page for details.

8. Pricing and Payments

Pricing

  • All prices are in South African Rand (ZAR) and are the full price payable for the product.
  • Delivery is a flat rate of R170.00 per order and is shown separately at checkout.
  • The total you pay, including delivery, is shown at checkout before you confirm your order.
  • If a price is obviously and accidentally wrong (for example, a typing error), we will contact you before accepting your order. You can then choose to buy at the correct price or cancel for a full refund.

Payments

  • Online payments are processed by Payfast, a third-party payment gateway. Your card details are entered on Payfast’s secure payment system. Detail Vault does not see or store your card details.
  • EFT may be used if it is offered at checkout. EFT payments must clear in our account before we dispatch your order.
  • We process your order once your payment has been verified.

9. Delivery and Courier Services

  • We deliver within South Africa only, by courier, for a flat rate of R170.00 per order.
  • We process orders within up to 48 hours after payment is verified. Estimated delivery times after dispatch are on our Shipping & Returns page. They are estimates, not guarantees.
  • We pack products carefully to reduce the risk of damage or leaks in transit.
  • Risk stays with us until you receive the goods. If your order is lost or damaged in transit, it is our responsibility to sort out with the courier. You do not need to claim from the courier yourself.
  • Please check your parcel when it arrives. If anything is damaged, leaking, missing or incorrect, please contact us as soon as possible at info@detailvault.co.za. Photos of the parcel and the products help us resolve it quickly.
  • If we do not deliver within 30 days of receiving your order (unless you agreed to a longer time, such as a backorder), you may cancel your order by giving us 7 days’ written notice.

10. Cancellations, Returns and Refunds

Our Shipping & Returns page explains how this works. In summary:

  • 7-day cooling-off (ECTA section 44): you may cancel your order without giving a reason, and without penalty, within 7 days after you receive the goods. The only charge is the direct cost of returning the goods to us. We will refund what you paid within 30 days of your cancellation.
  • Defective, damaged or incorrect goods (CPA sections 55 and 56): for 6 months after delivery, you may return goods that are defective or unsafe and choose a repair, replacement or refund. We pay the cost of returning defective, damaged or incorrect goods.
  • The cooling-off right does not apply where an exclusion in ECTA section 42 applies, for example goods made to your own specifications.

11. Limitation of Liability

To the extent the law allows, we are not responsible for loss or damage caused by:

  • misuse of a product, or using it in a way that does not follow the manufacturer’s instructions;
  • changes or modifications made to a product after delivery;
  • delays caused by events outside our reasonable control;
  • website outages or interruptions; or
  • information on third-party websites.

Nothing in these terms excludes or limits our liability where the law does not allow it, including your rights under the CPA (for example, the implied warranty of quality and liability for harm caused by unsafe or defective goods) and ECTA.

12. Website Availability

We try to keep the website available, but we cannot promise it will always be uninterrupted or error-free. We may update or temporarily suspend the website for maintenance.

13. Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a new “Last Updated” date. The terms that applied when you placed your order will apply to that order.

14. Governing Law

These terms are governed by the laws of the Republic of South Africa.

15. Contact

  • Email: info@detailvault.co.za
  • Website: www.detailvault.co.za
  • Address for legal notices and returns: 6 Plover Street, Lenasia South, 1829, South Africa